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Company Overview

Spinnaker Software commenced marketing the suite of Arch Retail Management products during 2002. It implements, trains and supports integrated retail management solutions for both retail and wholesale operations. Spinnaker experienced exponential growth with customers using its software, and currently services in excess of 1,300 stores, with dedicated staff supporting these stores through branches covering South Africa, Namibia and Botswana. Spinnaker has grown as a service provider further afield in Africa: Angola, Zimbabwe, Zambia, Tanzania, DRC and Mozambique.

Customer Service is delivered via Spinnaker’s respective branches for hardware and first line software support and handholding, whilst second and third line software support is done through Spinnaker’s call centre based at head office in Cape Town.

Branch offices are located in Cape Town, Port Elizabeth, Durban, Midrand, Bloemfontein and Windhoek, whilst a technical representative is located in Gaborone.


All products are developed in-house, with feedback from the client base and inputs from internal product specialists.  The products are continuously upgraded to stay abreast of developments in a dynamic retail market place.

• Arch Retail (in-store retail system);
• Arch Enterprise (Head Office, merchandise management system, centralised reporting);
• Arch Mobile (mobile management capacity on-the-floor).

• Arch Financial Integration (seamless to the better known financial accounting packages);

• Arch ESL (electronic shelf labels);
• Arch Value Adds (integrated at POS):

-          EFT;

-          Virtual airtime;

-          Cash handling;

-          Loyalty/rewards system;

-          Fuel module;

-          Forecourt integration.


• Consulting
• Software Development
• Implementation
• Training
• Software & Hardware Maintenance & Support

Business Philosophy

We do not have clients, we have business partners, where our integrated retail solution ensure optimal operational efficiency and ultimately an increase in profitability.  Our slogan says it all: ARCH PASSION YOUR EDGE.   

Gauteng – Cape Town – Bloemfontein – Durban – Port Elizabeth – Windhoek – Gaborone

Product/Service Categories
Stock Replenishment Management
POS hardware mnfrs
Barcode / label printers
POS software houses
Enterprise resource planning software
Transactional Analysis Software
POS solution providers
Electronic Shelf Edge Labels