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Issue: Issue 1 2020

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Downloadable Feature Stories

Main Feature: Retail Automation - A report by KPMG International analyses the online shopping preferences(PDF)

Feature Story: Bakery - Bakery is a big business in South Africa & Eskom se push has become the most used app in South Africa

The Italian Experience: What can South Africans learn from the effects of Corona virus on purchasing patterns in Italy

The worst ever virus for businesses - Aki Kalliatakis points out that bad publicity from disappointed customers gets exaggerated

Creating the 'universe of one' - Technology can take FMCG marketing to the next level

The Consumer Protection Act - A big stick for errant retailers

The personal touch - Nielsen research

Social media trends for 2020

Storewatch South Africa - Checkers Sandton City gets a facelift

Storewatch Italy - Risparmio Casa takes the lead

Other Features (not available for online viewing)